Archive for February, 2016

Monthly Ticket Reminder, App Update Available, Woodbridge Vendor Transition

Monday, February 29th, 2016

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Monthly Ticket Reminder, App Update Available, Woodbridge Vend=
or Transition

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Monthly Ticket Grace Period | App Update | Woodbridge Vendor Transition

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News You Can Use

Monthly Ticket Reminde=
r | App Update in the Pipeline | Woodbridge Vendor Transition

New Train Talk Topic

You can now subscribe to VRE Mobile, a new topic we rec=
ently added in Train
Talk! Anytime there is news or updates for the VRE
Mobile app (available for download on the iTunes
and Google
Play Stores) we will use this topic to email/text our riders.

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Woodbridge Vendor Tr=
ansition

Our current vendor at the Woo=
dbridge Station, Coffee Club Cafe, will be closing on Thursday, March 10.=
If you have WMATA administered electronic SmartBenefits that you redeem =
at this location, March 10 is the last day you can do so.

We plans to have the new vendor in place selling tickets beginning=
April 1st. If you can wait until April 1st to redeem your April benefits=
, you should keep your allocation going to Virginia Railway Express Woodb=
ridge. If you cannot wait until April 1st, please change your allocation =
to a different location or vendor such as VRE Mobile or CommuterDirect no=
later than March 21st.

Please Remember to Purchase a M=
arch Monthly Ticket

Since you may forg=
et to get next month’s ticket, there is a grace period for all monthly ti=
ckets where the previous month’s pass will be valid through the end of ne=
xt month’s first
service day. For example, February monthly tickets expire at the end of
the day on March 1st. This is true for both paper and VRE Mobile=20
tickets and gives you some time to get those passes purchased.

Also,
since we are on the topic of VRE Mobile, if you use the app to purchase
your monthly pass and you receive some sort of benefit that doesn’t=20
cover the entire cost of your ticket, please be sure to click the “Split
Payment” button at the “Select Payment” screen. Here is a quick video on sp=
lit payments
so you can see it in action. Please make sure you see how much is being =
charged on each payment form to ensure you are using split payment proper=
ly. Also, please=20
make sure your app is the latest available (the version number is shown i=
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the =93Help=94 section of the app and should be 1.7.0). If you continue t=
o have issues with your app, please sign out of the app and sign back in =
with your password. Your account may need to reconnect with our servers.New App Update Due Late=
r this Year

We recently pushed out an =
update that opens to “My Tickets” if you have tickets purchased, adds con=
firmation payment screens and the Spotyslvania station but the improvemen=
ts don’t stop there!

We are working on added functionali=
ty:

Streamlined SmartBenefits process
Real Time Train Arri=
valsMany more improvements in the back-end!

As always, please let
us know your thoughts on VRE Mobile by emailing feedback@vre.org or calling 844.=
353.3408.

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Fredericksburg Line train 311 GPS is Not Tracking

Friday, February 26th, 2016

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Fredericksburg Line train 311 GPS is Not Tracking

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The GPS for Fredericksburg Line train 311 (#311 departs Union Station 5:15p) is not working a=
t this time.  We are tracking it manually, but will not display on t=
he Rail Time map.  If 311 does become late, we will notify ride=
rs ASAP.

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ot; Alexandria, VA 22314 · 703-684-1001

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Train Equipment Changes Effective Monday, February 29, 2016

Friday, February 26th, 2016

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Train Equipment Changes Effective Monday, February 29, 2016

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In November, 2015 when we added a train to the Fredericksburg Line s=
chedule, we promised to watch the ridership trends to make sure the train=
lengths were appropriate for the number of riders.  As always, our =
goal is to provide the longest consists (the most cars/seats) to the trai=
ns which carry the most passengers.  On January 4th, 2016=
we adjusted the consist lineup for the afternoon trains and those change=
s seem to be working very well.

Effective Monday, February 29, 2016 we will make some consist adjustme=
nts to the morning trains to better serve the ridership trends.  The=
new consist arrangement will be:

Train 300 – 7 cars
=09Train 302 – 7 cars
=09Train 304 – 5 cars
=09Train 306 – 6 cars
=09Train 308 – 8 cars
=09Train 310 – 6 cars
=09Train 312 – 6 cars
=09Train 314 – 4 cars

In addition, we are scheduled to receive our next set of new cars in M=
arch and we will work to get them in service as soon as possible.  T=
hese cars will replace one of the 6 car legacy sets currently operating a=
s Train 310 or 312.

 

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ot; Alexandria, VA 22314 · 703-684-1001

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This morning’s delays

Friday, February 26th, 2016

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This morning=92s delays

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We would first lik=
e to apologize to the riders who were inconvenienced by this morning&rsqu=
o;s delays on the Fredericksburg Line. Here’s what happened:

 

A freight train be=
came disabled near Quantico on Track 3. At the same time, there was =
a switch issue North of Brooke on Track 2. VRE train 304 was stopped=
behind two freight trains on Track 2. The two freight trains then p=
roceeded north at restricted speed (not to exceed 15 mph) to protect the =
crew of the disabled freight train and to perform a visual inspection to =
help determine why the train became disabled. During this process, V=
RE trains 304, 306, 308, and 310, as well as Amtrak trains 86 and 98 stac=
ked up in a line on Track 2, incurring significant delays. 

 

Train  &=
nbsp;   Delay

304  &nb=
sp;      85 minutes

306  &nb=
sp;      81 minutes

308  &nb=
sp;      72 minutes

310  &nb=
sp;      61 minutes

312  &nb=
sp;      42 minutes

314  &nb=
sp;      25 minutes

 

While we sent Trai=
n Talk and Station Messages out to keep passengers informed, our website =
experienced heavier than normal traffic, resulting in very slow page load=
times. Our IT department has been working with the website develope=
r and the vendor who hosts the site to resolve this issue. 

 

Once again, we apo=
logize for the delays and appreciate everyone’s patience during the=
service disruption. 

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ot; Alexandria, VA 22314 · 703-684-1001

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Fredericksburg line trains now on the move. 312 and 314 expected to operate approximately 10 minutes late.

Friday, February 26th, 2016

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Fredericksburg line trains now on the move. 312 and 314 expect=
ed to operate approximately 10 minutes late.

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Fredericksburg line trains now on the move. 312 and 314 expected to =
operate approximately 10 minutes late.

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ot; Alexandria, VA 22314 · 703-684-1001

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Metro option opened this morning

Friday, February 26th, 2016

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Metro option opened this morning

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The “Metro Option” is opened in the event of a cancelled VRE train o=
r some other severe service interruption. In such cases, we work with Met=
ro management to make alternate transportation accommodations for our rid=
ers. When the option is opened, VRE customers can use Metrorail at no add=
itional charge by presenting their validated VRE ticket or pass to a Metr=
o station manager upon entering and exiting the system. Metro parking cha=
rges, however, are not waived.

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ot; Alexandria, VA 22314 · 703-684-1001

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Current Fredericksburg line delay times

Friday, February 26th, 2016

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Current Fredericksburg line delay times

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304 currently 1 hour late

306 currently 45 minutes late

308 currently 35 minutes late

310 currently 15 minutes late

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ot; Alexandria, VA 22314 · 703-684-1001

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Metro option opened this morning

Friday, February 26th, 2016

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Metro option opened this morning

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Metro option opened this morning

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ot; Alexandria, VA 22314 · 703-684-1001

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Delays between Brooke and Quantico

Friday, February 26th, 2016

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Delays between Brooke and Quantico

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There are two issues causing delays between Brooke and Quantico. The=
re is switch issue just north of Brooke. A freight train ahead of trains =
304 and 306 will have to hand throw that switch and this has resulte=
d in congestion. Around Quantico there is a broken down train and once tr=
ains get passed the hand thrown switch, those trains will need to go at s=
low speeds until they pass by the broken down train. Estimating an approx=
imate 30 minute delay to 304 and 306 with a residual delay of 15 minutes =
to train 308.

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This email was sent to xxxxxxxxxxxxxx on behalf of:=
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ot; Alexandria, VA 22314 · 703-684-1001

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Fredericksburg line train 304 and 306 delayed due to following two CSX freight trains.

Friday, February 26th, 2016

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Fredericksburg line train 304 and 306 delayed due to following=
two CSX freight trains.

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Fredericksburg line train 304 and 306 delayed approximately 15 minut=
es due to following two CSX freight trains.

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