Archive for December, 2015

Delayed Fredericksburg Line train 309

Thursday, December 31st, 2015

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Delayed Fredericksburg Line train 309

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Fredericksburg Line train 309 (#=
309 departs Union Station 4:40p) is delayed 10 minutes out of Union Stati=
on due to switch issues.  Train is on the move.  Next station, =
L’Enfant Plaza.

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New Year’s Schedule & Consist Changes for this Evening

Thursday, December 31st, 2015

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New Year’s Schedule & Consist Changes for this Evening

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This afternoon, the longest trains will operate on the earlier sche=
dules to help accommodate the expected early getaway. Also, please note t=
hat for today only (due to expected crowding) Quiet Car rules will b=
e suspended for Fredericksburg line trains 301 (departs Union Statio=
n at 12:55 p.m.) and 305 (departs Union Station at 3:325 p.m.), and =
Manassas line trains 325 (departs Union Station at 1:15 p.m.) and 32=
7 (departs Union Station at 3:45 p.m.).
 
New Year’s Schedule

Thursday, December 31 – “S” Schedule | Only trains with an “S” next to=
its train number will operate. See the schedule here.

Friday, January 1 – No VRE Service

 

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Monthly Ticket Reminder, VRE Mobile Tips & App Update Coming Soon

Thursday, December 31st, 2015

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Monthly Ticket Reminder, VRE Mobile Tips & App Update Coming S=
oon

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Monthly Ticket Grace Period | Split Payments on VRE Mobile | Transferring=
Tickets From an Old Phone to New | App Update

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News You Can Use

Monthly Ticket Reminde=
r | VRE Mobile Tips | Did You Get a Great Smartphone for the Holidays? Ho=
w to Transfer Tickets From Your Old Phone to New | App Update in the Pipe=
line

New Train Talk Topic

You can now subscribe to VRE Mobile, a new topic we rec=
ently added in Train
Talk! Anytime there is news or updates for the VRE
Mobile app (available for download on the iTunes
and Google
Play Stores) we will use this topic to email/text our riders.

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Please Remember to Purchase a J=
anuary Monthly Ticket

Since especially=
around the holidays, you may forget to get next month’s ticket, there is=
a grace period for all monthly tickets where the previous month’s pass w=
ill be valid through the end of next month’s first
service day. For example, December monthly tickets expire at the end of
the day on January 4. This is true for both paper and VRE Mobile=20
tickets and gives you some time to get those passes purchased. *(Note, we=
had to patch the VRE Mobile December monthly so it will expire on 1/4. P=
lease sign out of your app and sign back in to see the proper expiration)=

Also,
since we are on the topic of VRE Mobile, if you are the app to purchase
your monthly pass and you receive some sort of benefit that doesn’t=20
cover the entire cost of your ticket, please be sure to click the “Split
Payment” button at the “Select Payment” screen. Here is a quick video on sp=
lit payments
so you can see it in action. Please make sure you see the slider=20
function to ensure you are using split payment properly. Also, please=20
make sure your app is the latest update (the version number is shown in=20=

the =93Help=94 section of the app and should be 1.0.11). We were=20
experiencing issues with the split payment button not responding and the
latest update resolves that.

Did you buy a new smartphone over the holidays?

If you bought a new smartphone, you must make sure=
you transfer your tickets from your phone to your online account first, =
so that you don’t accidentally lose any tickets.

Your tickets are stored on
your phone (which makes it possible to use them without an internet
connection), so you need to transfer your tickets from your phone to your=

online account before activating your new device.

If you don’t have access to your old phone, pleas=
e contact our VRE Mobile helpdesk at feeback@vre.org or 844.353.3408 so w=
e can get your tickets to your new phone.

Here’s how to transfer your tickets:

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Step 1: Login to your account at http://v=
re.transitsherpa.com
from a
computer.

Step 2:
On the website, navigate to the My Tickets section and then click on the
=93Transfer Tickets=94 button.

Step 3:
On the app on your old device or instance of the app, refresh your ticket=
s; the
tickets will be removed from your old device and sent back to your web ac=
count.

Step 4:
To download the tickets on your new device, reinstall the app, sign into =
your
account and refresh your tickets.

*To refresh the passes on an
Android phone touch the refresh icon in the top right hand corner of the =
app.
The icon looks like a circle with an arrow on it. To refresh the passes o=
n an
iPhone drag your finger from the top of the app to the bottom of the app.=

New App U=
pdate is Coming!

Thank you for all you=
r feedback on VRE Mobile thus far. You will see the improvements in the a=
pp shortly after the New Year:

The app will open to My Tickets. Le=
ss menus to get through when the conductor asks to see your ticket. (You =
still have to switch over from facebook, though ;)
Confirmation s=
creen when purchasing. To ensure you know the amount(s) being charged to =
your selected payment type(s).Many more improvements in the back-end=
!

As always, please let
us know your thoughts on VRE Mobile by emailing feedback@vre.org or calling 844.=
353.3408.

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gotrains@vre.org
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Delayed Manassas Line train 327

Tuesday, December 29th, 2015

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Delayed Manassas Line train 327

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Manassas Line train 327 is delayed 15 minutes due to passenger assis=
tance required at L’Enfant Plaza.  Train is on the move.  Next =
station, Alexandria. 

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305 and 309 consist swaps for today and tomorrow

Tuesday, December 29th, 2015

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305 and 309 consist swaps for today and tomorrow

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Based on ridership patterns from yesterday, we will adjust the consi=
st lengths for trains 305 and 309 for this evening and tomorrow evening. =
Train 305 will operate with 7 cars and train 309 will operate with 8 cars=
.

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The Alexandria Mobile Commuter Store will not be available today, Tuesday December 29th.

Tuesday, December 29th, 2015

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The Alexandria Mobile Commuter Store will not be available tod=
ay, Tuesday December 29th.

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The Alexandria Mobile Comm=
uter Store will not be available today, Tuesday December 29th. It will, h=
owever, be at the Alexandria station Thursday, December 31st.

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VRE Holiday Schedule

Monday, December 21st, 2015

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VRE Holiday Schedule

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As a reminder to our riders, below is the list of exceptions to our=
normal schedule over the month.

December 24, 2015 – “S” Schedule

December 25, 2015 – No VRE service in observance of Christmas

December 28-31, 2015 – “S” Schedule 

January 1, 2016 – No VRE service in observance of New Year’s Day

January 18, 2016 – No VRE service in observance of Martin Luther King,=
Jr. Day

“No VRE service” is easy enough to figure out but if you are new to o=
ur service, we operate an “S” Schedule on certain days. The only trains t=
hat will operate on those days are those that are marked with as “S” next=
to its train number on the schedule. (We also implement this reduced sch=
edule when inclement weather or other unforeseen circumstances warrant it=
.) Click here to view our schedule.=

Happy Holidays!
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Congress Makes Transit and Parking Benefits Permanently Equal

Friday, December 18th, 2015

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Congress Makes Transit and Parking Benefits Permanently Equal

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Dear VRE Riders: 

 

We have great news.  The spending =
and tax bill Congress just passed includes a provision that VRE and you h=
ave long advocated for: permanent parity between transit commuter benefit=
s and parking. The provision increases the transit commuter tax benefits =
from the current $130 to $250, rising to $255 in 2016.  The legislat=
ion makes the parity between transit and parking benefits permanent.&nbsp=
; Happy Holidays!

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ot; Alexandria, VA 22314 · 703-684-1001

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VRE train 310 delayed

Thursday, December 17th, 2015

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VRE train 310 delayed

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Train 310 delayed approximately 10-15 minutes due to being held at a=
stop signal for freight train to clear track. Train is now on the move, =
next stop Rippon.

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Scheduled Elevator Outage at Fredericksburg

Wednesday, December 16th, 2015

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Scheduled Elevator Outage at Fredericksburg

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Beginning this Friday, December 18, 2015, the elevator on the Track =
2 side (where VRE normally operates from) will be out of service for sche=
duled maintenance until January 17, 2016. During the outage, the City of =
Fredericksburg will have staff on hand at the station during service hour=
s to help any passengers needing assistance to navigate up or down the ra=
mp.

Alternatively, riders may also wish to use either the Spotsylvania Station to the sout=
h or Leeland Road Station to the north.

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